We respect your privacy and treat your personal information with care. This policy explains what information we collect, how we use it, who we share it with, and the choices and rights you have.
Last updated: October 22, 2026
Smile Foundation ("Smile Foundation", "we", "us" or "our") is a social assistance charity headquartered in Athens, Greece, with offices and local teams in several countries. We provide food support, home delivery, mental wellness support, community camps and education programs for people in need.
Smile Foundation is responsible for the personal information described in this policy. This policy applies to our website, our programs and services, our fundraising activities, and any other interaction you have with us, whether online, by phone, by email or in person.
We only use your personal information for clear, legitimate purposes connected to our charitable work. We never sell your personal information.
| Purpose | Examples |
|---|---|
| Providing support and services | Registering you for food hampers, arranging home deliveries, planning wellness check-in calls, enrolling children in homework clubs and inviting you to community camps. |
| Processing donations | Taking payments, issuing receipts and tax receipts where available, managing monthly gifts and thanking you for your support. |
| Managing volunteers | Matching you to suitable roles, scheduling shifts, providing training, carrying out required safety checks and keeping volunteers and the people we support safe. |
| Responding to you | Answering questions, handling requests and dealing with feedback or complaints. |
| Keeping in touch | Sending updates about our work, fundraising appeals, events and volunteering opportunities, only where you have agreed or where the law allows. You can opt out at any time. |
| Improving our work | Understanding how our programs and website are used so we can make them more useful, mostly using combined, anonymous statistics. |
| Safeguarding and legal duties | Protecting children and vulnerable adults, preventing fraud, keeping financial records and meeting our legal and regulatory obligations. |
Where data protection laws such as the EU and UK General Data Protection Regulation (GDPR) apply, we rely on one or more of the following legal bases:
In other countries where we work, such as Canada, the United States, Australia and New Zealand, we follow the applicable privacy laws and rely on consent or the other grounds those laws allow.
We only share personal information when it is necessary, and we ask anyone we share it with to protect it. We may share information with:
Because we work in several countries, your information may be accessed by our teams or service providers in a country other than your own. When this happens, we take steps to make sure your information is protected to the standard required by law, for example by using approved contractual safeguards.
We keep personal information only for as long as we need it for the purposes described in this policy, or as long as the law requires. For example:
When information is no longer needed, we securely delete it or make it anonymous.
We use appropriate technical and organisational measures to protect your information, including encrypted connections (HTTPS) on our website, access controls so that only authorised people can see personal information, staff and volunteer confidentiality agreements, and regular reviews of our practices. No system is completely secure, but we work hard to keep your information safe and will respond promptly to any incident.
Our website uses a small number of cookies and similar technologies:
You can block or delete cookies through your browser settings. Some parts of the website may not work as intended if you do.
Depending on where you live, you may have the right to:
To use any of these rights, please contact us using the details below. We will respond within the time required by law, usually within one month. If you are not satisfied with our response, you have the right to complain to the data protection authority in your country.
Some of our programs support children. We only collect children's information with the consent of a parent or guardian, and only what we need to run the program safely. Our website is not intended for children to use on their own, and we do not knowingly collect personal information online from children without parental consent.
We may update this policy from time to time to reflect changes in our work or in the law. The latest version will always be available on this page, with the date it was last updated. If we make significant changes, we will let you know where appropriate.
If you have any questions about this policy or how we handle your personal information, or if you would like to use any of your rights, please contact us: